Today, Tuesday 13th of June was our official 'go live' day on our new iCabbi system. We were joined in the Well-Man office by iCabbi training specialists from all over the UK. Months of hard work behind the scenes was all in preparation for today. At 11am we changed over to our new system - our automated IVR and App went live and the phone rang for the first time and it was Lynsey who had the honour of answering the first phone call in this new era for Well-Man Cars.
All the hard work has paid off as now it is so much less stressful for our office staff, our drivers and more accessible for customers booking taxi's. It would seem that we have made the right decision in moving Well-Man Cars into the new age of taxiing and we would would never go back to our old system.